Slotuna contacts and support
To receive support from Slotuna, it is important to choose the appropriate channel and provide enough information to identify the issue without sharing passwords or confidential codes.
Verified support channels
Choose the channel based on the type of request so that it can be directed to the appropriate department.
| Channel | Contact | When to use it |
|---|---|---|
| Live chat | Help Centre | Direct support for general enquiries. |
| Support email | [email protected] | Account issues, general support, account closure or self-exclusion. |
| Formal complaints | [email protected] | Disputes that have not been resolved through general support. |
| Privacy | [email protected] | Questions or complaints about cookies and data protection. |
Information to prepare before contacting support
Before contacting support, prepare your username, the email address linked to your account, the date and time of the event, and a precise description of the issue. For payment matters, include the transaction identifier and screenshots with sensitive information removed.
Preferably use your registered email address. Never share passwords, one-time codes or complete card details; when sending images, obscure numbers, security codes and other confidential information.
How to submit a formal complaint
Contact general support first. If the issue remains unresolved, send your complaint to [email protected] from the email address linked to your account.
Include the reason for the complaint in the subject line and provide your username, full name, a detailed description of what happened, and the relevant dates and times. A response is normally provided within 10 days; for complex cases, this timeframe may be extended.