Slotuna Contact and Support
To receive support from Slotuna, it is important to choose the appropriate channel and provide enough information to identify the issue without sharing credentials or confidential codes.
Verified support channels
Choose the channel based on the type of request so that it can be directed to the appropriate department.
| Channel | Contact | When to use it |
|---|---|---|
| Live chat | Help Centre | Direct support for general enquiries. |
| Support email | [email protected] | Account issues, general support, account closure or self-exclusion. |
| Formal complaints | [email protected] | Disputes that have not been resolved through general support. |
| Privacy | [email protected] | Questions or complaints about cookies and data protection. |
Information to prepare before contacting support
Before contacting support, have your username, the email address associated with your account, the date and time of the event and a precise description of the issue ready. For payment-related matters, add the transaction ID and screenshots with sensitive information removed.
Preferably use the email address registered to your account. Never provide your password, one-time codes or complete card details; in images, obscure numbers, security codes and other confidential information.
How to submit a formal complaint
Contact general support first. If the issue remains unresolved, send your complaint to [email protected] from the email address associated with your account.
State the reason for the complaint in the subject line and include your username, full name, a detailed description of what happened, and the relevant dates and times. A response is normally provided within 10 days; for complex cases, the timeframe may be extended.